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Considerations When Choosing an Appointment Scheduling Software

In today’s 24/7 business cycle, few businesses can afford to ignore their online presence. Your online presence, especially in a service field, can help you keep your shop open around the clock, meaning that you can conduct business even when you and your employees aren’t even in the office. In few sectors of the service industry is a robust online presence more necessary than in the health and beauty field, where convenient appointment scheduling is one of the primary drivers of business.

Though there are many options when it comes to online scheduling software for spas, there are some products that are better suited to the individual needs of your business than others. Many software platforms offer customization, but there are some key things to consider before deciding which software product is best for your business. Keep reading to learn more about the top factors to consider when choosing a spa scheduling software product for your business.


Woman using tablet


Consider the Cloud

In the past, many online scheduling software platforms were—by necessity—connected to the internet for customer interface functionality, but the data that was created by the system was stored on hard drives locally. That model has faded into memory, however, as the cloud is the preferred method for storing schedules and information generated by online scheduling software. There are many advantages to cloud storage for storage of scheduling data, but the biggest pro is that it gives you and your employees instant access to your schedule from any device at a moment’s notice. It also makes your data less likely to be lost or damaged. Imagine having your schedule for a month’s worth of business irrevocably evaporate because of a hardware failure. To give you flexibility and protect your scheduling data, find scheduling software that stores data in the cloud.

Understand the Basics

When determining which features you need in your online scheduling software, it’s important to understand the basic functions that your software should fulfill. For most online scheduling platforms, you need software that will feature a user-friendly interface, offers customer support, features real-time booking, allows for secure digital payment options, includes an inventory system, and provides integrated email software. Determine if that basic packet of functions meets your needs before you begin shopping.


Woman getting facial


Additional Features

Only you can determine if your needs will be served by a basic online scheduling system that contains the features mentioned above, or whether there’s added value in a software system that can do more for your business. There are online scheduling software products that also include integrated text and SMS management capabilities, language settings to meet the needs of diverse customers, promo and voucher management, resource management, and third-party software integration portals. If those additional functions align with the needs of your customer base and company goals, then finding a more complex system may be well worth the investment in time and funding.

Customer and Employee Interfaces

There are two points of contact that you need to consider when selecting an online scheduling software product. While you want to make sure that the software is easily navigable and usable by customers, you also want it to be easy for your employees to utilize. Online scheduling software that’s difficult to navigate will frustrate customers and result in lost business. If your employees don’t like it or don’t understand how to use it, that can hurt morale and prevent you from wringing all the benefits from your software. It’s important that you look at the interfaces for both customers and employees when considering software. Is it easy to use? Is there help or support for those who run into roadblocks? Does it flow smoothly and naturally from function to function? Is it aesthetically pleasing? These are all important questions to ask when selecting online scheduling software.

If you’re sold on the concept of online scheduling software but haven’t yet selected a product, make sure you account for the factors mentioned above when selecting the right platform for your business. To learn more about the top considerations when choosing an appointment scheduling software product for your spa, contact AestheticsPro at (877) 260-2907.

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